We hear a lot of feedback from parents through our Care Check Ins (<---click through if you're not sure what that means). Periodically you will hear pieces of feedback coming from the parents in your program.

There is one recurring theme that we hear again and again from parents: they want more communication. Here are some examples of what we've heard from parents.

• "I'd like to better understand the body of knowledge or developmental achievements the team intends to help my child achieve."
• "They don't spontaneously tell me much about what happened during the day."
• "The sick policy can be unpredictable."
• "Sometimes we think the communication could be better. There have been some recent staffing changes that we didn’t feel were communicated as well as they could be."
• "We have not received a monthly status update of our child's progress. Not sure how this would be measured at this stage in their lives."
• "There is less communication regarding what's being taught as well as individual student progress."
• "We would like to have more feedback on what our child does on a daily basis (ie: tummy time)."
• "We feel rushed when dropping off and picking up so there hasn’t been much time for communication with the caregivers."
• "Teachers are great with the kids but there is very minimal interaction with the parents."
• "Would still love more regular updates on what activities my child is doing each day."
• "We don't really know much about the new staff qualifications (ie: Where did they work previously? What formal training do they have? What was their previous experience with children?). We received brief "bios," but they were very general, and didn't even include a last name so that we could try to research them ourselves. We feel like we are entrusting our child to the care of virtual strangers, so we really want more transparency when it comes to the staff."